Last updated 9th June 2026.
1.1 Our full company name is Karve Limited (referred to in these terms as Karve, we, us or our). Our registered company number is 11998308 and our VAT registration number is 336842093. Our website is www.karve.club. Our studios are located across the United Kingdom and the address and details of each studio can be found on our Website. References in these Terms to “studio” mean any KARVE studio in the United Kingdom at which you attend classes or hold a membership.
1.2 These terms and conditions (Terms), together with the other documents referred to in clause 1.6 below, govern the basis on which we provide access to our studios, Classes (as defined below) and fitness services (Services). Please read these Terms carefully before you start using our Services.
1.3 If you use our Services you agree to be bound by these Terms. These Terms form a legally binding contract between you and us, and govern your use of the Services. If you do anything in breach of these Terms we may terminate your account and right to receive our Services.
1.4 We may change these Terms from time to time. If a revision is material, we will give you at least 30 days’ advance notice by email to the address registered to your account before the change takes effect. If you do not agree to a material change, you may cancel your membership without penalty by notifying us before the change takes effect, and you will receive a pro-rata refund of any amounts paid in advance for Services not yet provided. If you continue to use our Services after any revisions take effect then you will be taken to have agreed to the revised Terms. These Terms were last updated on 9th June 2026.
1.5 We may change the features of our Services from time to time. We do not guarantee that any particular Services will be made available.
1.6 In addition to these Terms, the following additional terms also apply to your use of our Services: a. Privacy Policy; b. any other notices or rules displayed in our facilities or which we notify you of from time to time.
2.1 To register an account and use our Services you must: a. be an individual; b. be 18 years old or older or, in an exception only if you have your parent or guardian’s written consent, be aged between 16-18 and supervised by an appropriate adult at all times; c. confirm that you have no health problems which may affect your participation in using any of our Services, as set out in clause 8 (Health, Safety and Assumption of Risk).
2.2 You must sign up directly with us (via our Website) in order to use our Services. When signing up, you must provide: 1. your full name; 2. a valid and subsisting email address; 3. a password for accessing your account on the Website; 4. your address; 5. details of your bank account, debit/credit card or other payment method you wish to use to pay for our Services (which will be encrypted and shared directly with Stripe, our payment provider); 6. any other information reasonably requested by us as part of the sign up process. Details of how we use your personal data are set out in our Privacy Policy.
2.3 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. You must ensure the information in your account is updated regularly with any relevant changes.
2.4 We reserve the right in our absolute discretion to refuse to register any given prospective user.
3.1 Purchasing and Using Memberships/Packages
3.1.1 All of the Classes we offer are the duration advertised on the website/schedule.
3.1.2 You can purchase memberships, class packs or individual classes from our Website, via our KARVE CLUB app or directly in studio. Details of our latest prices can be found on our Website. We may change our prices from time to time. If a price change affects an active membership, we will give you at least 30 days’ advance notice by email, and you may cancel your membership without penalty before the new price takes effect by notifying us in accordance with clause 5.
3.1.3 Subject to clause 7 which outlines your consumer rights, all charges for the purchase of memberships and credits are non-refundable.
3.1.4 Memberships All Memberships are charged and activated immediately on the date of purchase, meaning they commence from that date. All memberships have a minimum commitment period of 3 months. The terms governing cancellation of memberships are set out in clause 5. You may not transfer memberships to another user.
3.1.5 Credit Packs All Class Credit Packs start from the date of first booking and have a different validity period, depending on the pack. It is your responsibility to note the duration of any class packs and use them accordingly, as they cannot be extended with the exception of an injury/medical reason supported by a doctor’s note. Class Packs are not shareable or transferable.
3.1.6 Payment for all orders processed on the Website must be made by credit or debit card on the checkout page using our payment provider Stripe. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. Purchases made via telephone or in studio are subject to the same terms – cash is not accepted.
3.1.7 Promotional codes sometimes apply to certain types of memberships/packages only, unless stated otherwise and confirmed in writing.
3.1.8 Marketing communications. Where you purchase Services from us, we may send you marketing emails about similar KARVE products and services in reliance on the “soft opt-in” under the Privacy and Electronic Communications Regulations. You will be given a clear opportunity to opt out of marketing at the point of sign-up, and every marketing email we send will contain an unsubscribe link. Opting out of marketing will not affect service communications relating to your account, bookings or payments. Further details are set out in our Privacy Policy.
3.1.9 Credit packs and memberships are non-transferable, non-refundable and non-shareable.
3.1.10 The unlimited monthly membership can be paused for one month within a 12 month period after the initial 3 month minimum commitment period. This is done at the discretion of the studio.
4.1 You will be billed every cycle (monthly or annually) for your KARVE in studio membership unless you choose to cancel in accordance with clause 5.
4.2 You will be automatically billed unless you cancel your membership in writing in accordance with clause 5.
4.3 All memberships automatically renew until cancelled.
4.4 Renewal reminders. We will send you a reminder by email before your membership renews, in accordance with applicable law, including (once in force) the subscription contract requirements of the Digital Markets, Competition and Consumers Act 2024. Each reminder will set out the renewal date, the amount to be charged, and clear instructions on how to cancel. You will always be able to cancel your membership by a straightforward method, including by email to Hello@karve.club, without being required to take unnecessary steps.
5.1 All memberships have a minimum commitment period of 3 months. No membership can be cancelled prior to completion of the 3 month minimum commitment period, except where these Terms or your statutory rights provide otherwise (including clauses 1.4, 3.1.2 and 7).
5.2 After the initial 3 month minimum commitment period, you may cancel your membership by providing 30 days’ notice in writing by emailing the studio at Hello@karve.club.
5.3 If you wish to close your account you may do so on the Website or by contacting us at any time. (Please note this refers to an open account with the studio and not to any membership within contract.)
5.4 We may close your account if we believe that you breach any of our Terms.
5.5 Once your account has been cancelled, you will retain access to all paid features throughout the remainder of the term you purchased.
6.1 All classes are subject to a 12-hour cancellation policy.
6.1.1 Pay as you go clients/Commitment Memberships: – if cancelled at least 12 hours before the scheduled class start time of the class, the associated credit will be returned to your account; – if cancelled less than 12 hours prior to the class start time, the credit will not be returned and cannot be refunded.
6.1.2 Unlimited Memberships: Late cancellations will result in a charge of £10 for each late cancel and a £30 charge for any no shows to booked classes.
6.1.3 Private Sessions: Private clients are subject to a 24 hour cancellation policy for booked sessions. This can be done via an email to Hello@karve.club or via a phone call to the studio. If a session is cancelled within the 24 hour window then the credit for that session will be forfeit.
6.2 No Shows
6.2.1 Any pay as you go or Commitment Membership client who does not show up for class will have their credit taken from their account. Unlimited members that do not show up to the class will incur a fine equivalent to 1 class drop in rate of £30. If a member persistently fails to attend booked sessions they will be considered in breach of their membership and may have their membership terminated. After 3 no shows/late cancellations your account will be automatically suspended by the booking platform until you contact us.
6.3 Late Entry
6.3.1 No client will be permitted entry after the scheduled start time of the class. This will be clearly signalled by the closing of the studio door. Any member who arrives after the start time of the class will not be permitted entry under any circumstances and the class credit will be taken or the fine will be incurred. There are no exceptions to this policy as it is in place to ensure the safety of all clients and staff.
6.3.2 First timers must be on the Reformer at least 5 minutes before the start of the class for the introduction. If the safety introduction is missed the instructor may deem it unsafe for the client to attend the session and they will be classed as late and the credit will be lost.
7.1 Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015, which entitle you to services performed with reasonable care and skill. Any provision of these Terms describing charges as “non-refundable” applies only to the extent permitted by law and is subject to this clause 7.
7.2 Cooling-off period. If you purchase a membership, credit pack or class online or by telephone, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your purchase within 14 days of the date of purchase without giving a reason (the “cooling-off period”) and to receive a refund.
7.3 Services started during the cooling-off period. By purchasing a membership, credit pack or class that activates immediately, you expressly request that we begin supplying the Services during the cooling-off period and acknowledge that: a. if you cancel within the cooling-off period after the Services have begun, we may deduct from your refund an amount proportionate to the Services already supplied (for example, the value of any classes attended or booked) before you told us you wished to cancel; and b. you will lose your right to cancel once the Services have been fully performed within the cooling-off period.
7.4 How to cancel under this clause. To exercise your right to cancel during the cooling-off period, please email us at Hello@karve.club with a clear statement of your decision to cancel, including your name and the email address registered to your account.
7.5 Refunds. Any refund due under this clause 7 will be made using the same payment method you used for the original purchase, within 14 days of the day on which you informed us of your decision to cancel.
7.6 Outside the cooling-off period, and subject to your statutory rights, all charges are non-refundable as set out in clause 3.1.3.
8.1 Physical exercise, including Reformer Pilates, carries an inherent risk of injury. By participating in any Class or using our Services you confirm that you are in good physical condition and know of no medical or other reason why you should not participate.
8.2 You must complete any health declaration we require before your first Class and must inform us, and the instructor before each Class, of any injury, illness, pregnancy, or other condition that may affect your ability to exercise safely. If you are in any doubt about your fitness to exercise, you should seek advice from a doctor before participating.
8.3 You must follow the instructions and guidance of our instructors at all times, use equipment only as directed, and attend the safety introduction where required (see clause 6.3.2). You should exercise within your own capabilities and stop immediately and notify a member of staff if you feel unwell, dizzy or in pain during a Class.
8.4 We reserve the right to refuse participation in any Class where we reasonably believe it would be unsafe for you or others.
9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.
9.2 Subject to clause 9.1, we are not liable for any loss or damage that is not foreseeable, or for any loss of profit, loss of business, or business interruption, as we supply the Services for private use only.
9.3 Subject to clause 9.1, where you participate in a Class against medical advice, fail to disclose a relevant medical condition in accordance with clause 8, or fail to follow instructions or use equipment as directed, we will not be liable for any resulting injury or loss to the extent it arises from that failure.
9.4 You are responsible for any damage to our premises or equipment, or injury to any person, caused by your negligence or deliberate misconduct while on KARVE premises, and you agree to reimburse our reasonable costs of repair or replacement on presentation of an itemised statement.
9.5 Subject to clause 9.1, our total liability to you in connection with the Services shall not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim.
10.1 All content on our Website, in our app and in our studios, including text, graphics, videos, logos, branding, class formats and choreography, is owned by or licensed to Karve and is protected by intellectual property rights.
10.2 You must not copy, record, reproduce, distribute, publicly perform, sell, modify or create derivative works from any of our content without our prior written consent, or use our content to provide classes or instruction to others, whether or not for payment.
11.1 Personal belongings are brought onto KARVE premises at your own risk. Subject to clause 9.1, we do not accept liability for any loss, theft of, or damage to personal belongings, including items left in lockers or changing areas.
11.2 Any property left at a studio will be held as lost property for a period of 30 days, after which we may donate or dispose of it.
12.1 CCTV is in operation at our studios for the safety and security of clients and staff. Recordings are processed in accordance with our Privacy Policy and applicable data protection law.
12.2 From time to time we may carry out photography or filming at our studios for marketing purposes. We will display clear notices when this is taking place, and you may ask not to be included. We will not use identifiable images of you in our marketing without your consent.
12.3 You must not photograph or film other clients or staff in the studio without their consent.
13.1 We are not liable for any failure or delay in providing the Services caused by events outside our reasonable control, including (without limitation) fire, flood, severe weather, epidemic or pandemic, power or utility failure, industrial action, or restrictions imposed by government or local authority.
13.2 If such an event significantly affects our ability to provide the Services, we will take reasonable steps to minimise the disruption, which may include offering class credits, extending validity periods, or pausing memberships. If the disruption continues for more than 30 days, you may cancel any affected membership by notifying us, and you will receive a pro-rata refund for any period paid for during which the Services were not available.
14.1 If you are unhappy with any aspect of our Services, please speak to a member of the studio team in the first instance or email us at Hello@karve.club. We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days.
14.2 If you are not satisfied with our response, you may have the right to refer the matter to an alternative dispute resolution provider or pursue the matter through the courts. Nothing in this clause affects your statutory rights.
15.1 Programme description. By opting in, you agree to receive recurring automated text messages from KARVE (“we,” “us,” “our”) at the mobile number you provided. Messages may include class and appointment reminders, booking confirmations and updates, account alerts, promotional offers, and customer support follow-ups. Consent to receive these messages is not a condition of any purchase, and promotional messages will only be sent where you have opted in or where otherwise permitted by law.
15.2 Message frequency. You may receive up to 3 messages per week. Message frequency may vary depending on your activity and interactions with us.
15.3 Message and data rates. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
15.4 How to opt out and get help. You can unsubscribe from the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at hello@karve.club.
15.5 Carrier liability. Mobile carriers are not liable for any delayed or undelivered messages.
16.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 A failure or delay by us to enforce any of these Terms shall not be treated as a waiver of our rights.
16.3 These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of Scotland or Northern Ireland respectively.