Welcome to the KARVE and KARVE On Demand.
1.1 Our full company name is Karve Limited (referred to in these terms as Karve, we, us or our). Our registered company number is 11998308 and our VAT registration number is 336842093.Our website is www.karve.club.Our studio is based at 198 Kensington High Street, W8 7RG
1.2 These terms and conditions (Terms), together with the other documents referred to in clause 1.7 below, govern the basis on which we provide access to our studio, Classes (as defined below) and fitness services (Services) and our KARVE On Demand program. Please read these Terms carefully before you start using our Services.
1.3 If you use our Services you agree to be bound by these Terms. These Terms form a legally binding contract between you and us, and govern your use of the Services. If you do anything in breach of these Terms we may terminate your account and right to receive our Services.
1.4 We may change these Terms from time to time. If a revision is material we shall, at our discretion, notify you. If you continue to use our Services after any revisions take effect then you will be taken to have agreed to the revised Terms.
These Terms were last updated on 3rd August 2023.
1.5 We may change the features of our Services from time to time. We do not guarantee that any particular Services will be made available.
1.6 In addition to these Terms, the following additional terms also apply to your use of our Services.
2. Registering an Account
2.1 To register an account and use our Services you must:
a. be an individualb. be 18 years old or older or, in an exception only if you have your parent or guardian’s written consent, be aged between 16-18 and are supervised by an appropriate adult at all times.c. confirm that you have no health problems which may affect your participation in using any of our Services. In the case of any doubt the member shall seek advice from a Medical Doctor who should confirm their ability to exercise.
2.2 You must sign up directly with us (via our Website) in order to use our Services. When signing up, you must provide:
2.3 You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. You must ensure the information in your account is updated regularly with any relevant changes.
2.4 We reserve the right in our absolute discretion to refuse to register any given prospective user.
2.5 LiabilityEach member shall be liable for any property damage and/or personal injury by the Member on the Karve premises. It shall be the obligation of the Member to pay for any costs involved upon the presentation of a statement thereof.
KARVE CLUB – STUDIO CLASSES
3. Purchasing and Using Memberships/Packages
3.1 All of the Classes we offer are the duration advertised on the website/schedule.
3.2. You can purchase memberships, class packs or individual classes from our Website, via our KARVE CLUB app or directly in studio. Details of our latest prices can be found on our Website. We reserve the right to change our prices for subscriptions and packs from time to time at our discretion.
3.3 Subject to clause 10.1 which outlines your consumer rights, all charges for the purchase of memberships and credits are non-refundable.
3.4 MembershipsAll Memberships are charged and activated immediately on the date of purchase, meaning they commence from that date. All memberships have a minimum commitment period of 3 months. After the initial 3 month period they can then be cancelled with 30 days notice provided in writing by sending an email sent to Hello@karve.club. You may not transfer memberships to another user.
Credit PacksAll Class Credit Packs start from the date of first booking and have a different validity period, depending on the pack. It is your responsibility to note the duration of any class packs and use accordingly as they cannot be extended with the exception of a Injury/Medical reason supported by a Doctors note. Class Packs are not shareable or transferable. Only the 40-pack can be shared with 1 named person at the time of purchase.
3.5 Payment for all orders processed on the Website must be made by credit or debit card on the checkout page using our payment provider Stripe. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.Purchases made via telephone or in studio are subject to the same terms – cash is not accepted.
3.6 Promotional codes sometimes apply to certain types of memberships/packages only, unless stated otherwise and confirmed in writing.
3.7 When subscribing, you are automatically added to our mailing list, which you can unsubscribe from after receiving your first e-mail.
3.8 Credit packs and memberships are non transferrable, refundable or sharable (with the exception of the 40 pack which can be shared)
3.9 The unlimited monthly membership can be paused for one month within a 12 month period after the initial 3 month minimum period. This is done at the discretion of the studio.
4. Memberships and Subscriptions
4.1 You will be billed every cycle (monthly or annually) for your KARVE in studio membership unless you chose to cancel by providing 30 days notice to the studio via email to Hello@karve.club. Terms and Conditions apply. See 8.4.
4.2 Your will be automatically billed unless you cancel your membership in writing under the conditions stated above.
4.3 All memberships automatically renew untilled cancelled.
5. Cancelling a Membership & Closing your Account
5.1 All memberships require a 30 day notice period.You may cancel your membership in writing by emailing the studio on Hello@karve.club after the initial 3 month minimum commitment period. No membership can be cancelled prior to completion of the 3 month minimum commitment period.
5.2 If you wish to close your account you may do so on the Website or by contacting us at any time. ( Please note this refers to an open account with the studio and not to any membership within contract)
5.3 We may close your account if we believe that you breach any of our Terms.
5.4 Once your account has been cancelled, you will retain access to all paid features throughout the remainder of the term you purchased.
6. Cancellation of classes / no shows / late entry
6.1 All classes are subject to a 12-hour cancellation policy,
Pay as you go clients/Commitment Memberships:– if cancel 12 hours before the scheduled class start time of the class the associated credit will be returned to your account
– if cancelled less than 12 hours prior to the class start time the credit will not be returned and cannot be refunded
Late cancelations will result in a charge of £10 for each late cancel and a £30 charge for any no shows to booked classes.
Private clients are subject to a 24 hour cancellation policy for booked sessions. This can be done via an email to Hello@karve.club or via a phone call to the studio. If a session is cancelled within the 24 hour window then the credit for that session will be forfeit.
6.2 No Shows
Any pay as you go or Commitment Membership client who does not show up for class will have their credit taken from their account. Unlimited members that do not show up to the class will incur a fine equivalent to 1 class drop in rate of £30. If a member persistently fails to attend booked sessions they will be considered in breach of their membership and may have their membership terminated. After 3 no shows/late cancellations your account will be automatically suspended by the booking platform until you contact us.
6.3 Late EntryNo client will be permitted entry after the scheduled start time of the class. This will be clearly signalled by the closing of the studio door. Any member who arrives after the start time of the class will not be permitted entry under any circumstances and the class credit will be taken or the fine will incur. There are no exceptions to this policy as it is in place to ensure the safety of all clients and staff.
First timers must be on the transformer at least 5 minutes before the start of the class for the introduction. If the safety introduction is missed the instructor may deem it unsafe for the client to attend session and they will be classes as late and the credit will be lost.
KARVE On Demand
7. Purchasing and Using Subscriptions
7.1 You are entitled to a 7-Day Free Trial (or any other trials, depending on promotion), after which payment will be taken monthly, quarterly or annually dependent on which KARVE On Demand subscription you have selected. This will be taken unless you cancel your subscription before your Free Trial ends.
7.2 All of the Classes we offer are the duration advertised on the website.
7.3 You can purchase subscriptions from our Website. Details of our latest prices can be found on our Website. We reserve the right to change our prices for subscriptions from time to time at our discretion.
7.4 Subject to clause 10.1 which outlines your consumer rights, all charges for the purchase of subscriptions are non-refundable.
7.5 You may not transfer subscriptions to another user. Subscriptions activate immediately from purchase.
7.6 Payment for all orders processed on the Website must be made by credit or debit card, on the checkout page using our payment provider Stripe, which accepts payment from most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
7.7 Promotional codes sometimes apply to certain types of subscription only, unless stated otherwise and confirmed in writing.
7.8 When subscribing, you are automatically added to our mailing list, which you can unsubscribe from after receiving your first e-mail.
8. Monthly, Quarterly and Annual Subscriptions
8.1 You will be billed every cycle for your KARVE On Demand subscription unless you chose to cancel on your Account page.
8.2 Your will be automatically billed after your Free Trial unless you cancel your Subscription.
8.3 Subscriptions give you unlimited access to all online workouts.
8.4 Subscriptions cannot be frozen.
8.5 All subscriptions automatically renew.
8.6 Monthly subscriptions have a 30 day cycle and validity, renewing every 30 days. Quarterly ones are renewed every 3 months. And yearly ones are renewed every 12 months.
9. Cancelling a Subscription & Closing your Account
9.1 You may cancel your subscription through the Account page of our website at any time. Please note that all purchases of subscriptions are non-refundable.
9.2 If you wish to close your account you may do so on the Website or by contacting us at any time.
9.3 We may close your account if we believe that you breach any of our Terms.
9.4 Once your account has been cancelled, you will retain access to all paid features throughout the remainder of the term you purchased.
10. Your Health and Wellbeing
10.1 You must, at the time of registering and whenever using our facilities and services, be in good health and have no disability, impairment, injury, disease or ailment preventing you from engaging in active or passive exercise or which would cause increased risk of injury or adverse health consequences as a result of use of our facilities or Services. It is your responsibility to inform our instructors of any issues which could impact on your ability to safely undertake our classes.
10.2 You acknowledge that Classes involve intense physical exercise and you accept that it is your sole responsibility to ensure that you are able to participate in each session. If you have any injury that may prevent full participation you should discuss this with the instructor before the session begins. Any advice from our instructors does not constitute medical advice, and we strongly recommend that you consult a qualified healthcare professional prior to commencing a class if you have any concerns about your health or wellbeing.
10.3 You are required to follow the instructions of instructors at all times during a session. Our instructors reserve the right to ask you to leave the session if you are deemed to not be attempting to follow their instructions or acting in an unsafe manner. You may not train or coach other users of our Services at our facilities or offer to do so.
11. MEDICAL DISCLAIMER
11.1 As part of our Services you will have access to health, fitness and wellbeing information and will be able to participate in live or online on demand classes, activities and any other products and/or services which are provided by third party trainers via the KARVE On Demand platform (the “Classes“). You acknowledge that such information and the Classes are designed for educational and entertainment purposes only and you should not rely on this information as a substitute for, nor does it replace, professional medical advice or treatment. The use of any information provided on our Services is solely at your own risk. You also understand that the Classes together with any health, fitness and nutritional information are provided by third parties and we take no responsibility for such content.
11.2 You acknowledge that some of the Classes may be physically demanding and you understand that it is your responsibility to consult with your doctor prior to participating in the Classes to ensure that you are fit and well enough to take part and that your participation in the Classes will not pose any unusual or serious risks to your health and well-being. By accessing our Services and taking part in any of the Classes you warrant and represent that you are fit and healthy to take part in the Classes.
You hereby waive, release, covenant not to claim, and discharge us from any and all claims arising out of your participation in any of the Classes.
You agree that you will not:
11.3 We may suspend, restrict or terminate your account and your access to our Services with or without notice if we believe that you have breached these Terms. This does not limit our right to take any other actions against you that we consider appropriate to protect our rights.
12. LIMITATION OF LIABILITY
12.1 Nothing in these Terms limits or excludes our liability for: (i) death or personal injury by our negligence; (ii) fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.
12.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services or any content on it, whether express or implied.
12.3 We will not be liable to you for any lack of performance, or the unavailability or failure of any of our Services, or for any failure by us to comply with these Terms, where such lack, unavailability or failure arises from any cause reasonably beyond our control.
12.4 Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant subscription and the losses that were foreseeable, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is only foreseeable where they could be contemplated by you and us at the time of you agreeing to these Terms.
12.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services or to your downloading of any content from it, or on any website linked to it.
12.6 We will not be liable for any damage that may be caused to any device on which you access or use our Services that is caused in any way by our Services, unless that damage is directly caused by our failure to exercise reasonable skill and care in the provision of the Services.
12.7 We assume no responsibility for the content of websites linked on our Site or on our Services. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
12.8 You are responsible for the internet connection and/or mobile charges that you may incur for accessing and/or using our Services. If you are unsure what these charges will be, you should ask your mobile operator or internet service provider before you access and/or use our Services.
12.9 There may be times when our Services or any part of it is not available for maintenance or technical related reasons, whether on a scheduled or unscheduled basis.
13. Data Protection and Privacy
13.1 We are committed to protecting your privacy. Use of your personal information is governed by our Privacy and Cookies Policy, which is incorporated into these Terms.
14. Our Liability
14.1 Nothing in these Terms shall exclude or limit our liability to you:
14.2 You acknowledge that by using our Services you have voluntarily chosen to participate in strenuous physical exercise. You accept that there are inherent risks and dangers in performing exercises of the nature that we offer as part of our Services, and that some of these risks cannot be eliminated regardless of the reasonable care taken to avoid injuries. We strongly recommend that you consult your doctor prior to commencing any Session.
14.3 Subject to clause 14.1, we shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage which arises as a result of:
14.4 You are solely responsible for protecting your account login details and password and we will not be held liable for any loss or damage that may result from your failure to do so.
14.5 Subject to clauses 14.1, we shall not be liable to you (whether such liability arises as a result of breach of contract, negligence, misrepresentation or for any other reason) for any business losses and any liability we do have for losses you suffer is strictly limited to losses which were reasonably foreseeable.
15.1 You must comply with the laws that apply to you in the location that you access our Services from. If any laws applicable to you restrict or prohibit you from using our Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using our Services.
15.2 You warrant that all the information you provide to us on accessing and/or using our Services is and shall remain true, correct and accurate at all times. You understand and agree that all content that you may upload, communicate or otherwise make available via our Services is your sole responsibility.15.3 You agree that when you create an account with us, you shall take all steps necessary to protect your login details and keep them secret. You agree that you shall not give your login details to anyone else or allow anyone else to use your login details or account. If you do not keep your login details secret, or if you share your account or details with someone else, you accept full responsibility for the consequences of this (including any unauthorised purchases).
15.3 You agree that you will comply with any applicable third party terms of agreement when using the Services.
15.4 You agree that your use of the KARVE On Demand Services will be reasonable and you will not abuse the KARVE On Demand Services.
16.1 You may not sub-license or assign any of the rights or obligations under these Terms.
16.2 We may sub-contract the performance of any of our obligations to you. We may assign any of our rights or obligations to you to someone else, provided that we notify you that we have done so.
16.3 These Terms and any other terms expressly referred to in them represent the entire agreement between you and us in relation to their subject matter.
16.4 We may give notice to you at either the email or postal address you provide to us when placing an order.
16.5 If we fail to enforce, or delay in enforcing, any of our rights under these Terms, that does not result in a waiver of the rights concerned.
16.6 If any provision of these Terms or any other terms incorporated by reference is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.
16.7 No terms are enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the agreement between us.
16.8 These Terms are governed by English law. We both agree to submit to the non-exclusive jurisdiction of the English court, provided that if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.
17. Contacting Us
17.1 Please submit any questions you have about these Terms or any problems concerning our Services and their use to us by email at firstname.lastname@example.org
Inspired by the Big Apple, on the pulse of the Big Smoke. We redefine the modern-day workout with transformer Pilates classes that capture New York’s infectious energy, tailored to London lifestyles.