CANCELLATION Policy
Cancellation of classes / no shows / late entry
All classes are subject to a 12-hour cancellation policy,
Pay as you go clients/Commitment Memberships:
– if you cancel more than 12 hours before the scheduled start time of the class the associated credit will be returned to your account
– if you cancel less than 12 hours prior to the start time of the class the credit will not be returned and cannot be refunded
Unlimited Memberships:
Late cancelations (less than 12 hours) will result in a charge of £10 for each late cancel and a £30 charge for any no shows to booked classes.
11.2 No Shows
Any pay as you go or Commitment Membership client who does not show up for a booked class will have their credit taken from their account. Unlimited members that do not show up to a booked class will incur a fine equivalent to 1 class drop in rate of £30. If a member persistently fails to attend booked sessions they will be considered in breach of their membership and may have their membership terminated. After 3 no shows/late cancellations your account will be automatically suspended by the booking platform until you contact us.
11.3 Late Entry
No client will be permitted entry after the scheduled start time of the class. This will be clearly signalled by the closing of the studio door. Any member who arrives after the start time of the class will not be permitted entry under any circumstances and the class credit will be taken or the fine will incur. There are no exceptions to this policy as it is in place to ensure the safety of all clients and staff.
First timers must be on the transformer at least 5 minutes before the start of the class for the introduction. If the safety introduction is missed the instructor may deem it unsafe for the client to attend session and they will be classes as late and the credit will be lost.
Private Sessions
Private clients are subject to a 24 hour cancellation policy for booked sessions. This can be done via an email to Hello@karve.club or via a phone call to the studio. If a session is cancelled within the 24 hour window then the credit for that session will be forfeit.
Cancelling a Membership & Closing your Account
5.1 All memberships require a 30 day notice period.
You may cancel your membership in writing by emailing the studio on Hello@karve.club after the initial 3 month minimum commitment period. No membership can be cancelled prior to completion of the 3 month minimum commitment period.
5.2 If you wish to close your account you may do so on the Website or by contacting us at any time. ( Please note this refers to an open account with the studio and not to any membership within contract)
5.3 We may close your account if we believe that you breach any of our Terms.
5.4 Once your account has been cancelled, you will retain access to all paid features throughout the remainder of the term you purchased.
